Our History

1997 The first 2-1-1 call center was started by United Way of Metropolitan Atlanta

2000 The Federal Communications Commission (FCC) assigns 2-1-1 for information and referral

2001 2-1-1 Service originated in Dane, Milwaukee, Racine and Waukesha counties on June 11. 2002.

2003 2-1-1 Wisconsin, Inc. formed and petitions the Public Service Commission to “plan, implement and oversee the statewide use of the 211 abbreviated dialing code” in Wisconsin

2004 Temporary order grants authority to 2-1-1 Wisconsin

2008 Final decision grants administrative designation to 2-1-1 Wisconsin

2012 90% of the U.S. population is able to reach 2-1-1 through landlines

Today 2-1-1 answers more than 250,000 calls per year. There are ten call centers providing public access in all Wisconsin counties.

Board of Directors

Click here to view the current Board of Directors list.